Q&A: Why isn't my vendor responding?

4:49 PM, by Unknown

Q: I am planning my wedding, and I am finding it nearly impossible to get in contact with my vendors! What does this mean?

A: Don’t write your vendor off just yet! Firstly, ask yourself these questions:
  • Is it wedding season? (typically May-October in Florida).
  • Is it Thursday- Sunday?
  • How long has it been since I’ve contacted them?
  • What kind of question are you asking/ what kind of response do you need back?
Loves, wedding season is busy! Each vendor will have slightly different work times throughout the week. If you’re contacting a planner, decorator, or florist you can almost bet they won’t be replying to you between Thursday-Sunday. We have so much prep to do in order to prepare for that weekends wedding(s), that we just physically don’t have the time to be sitting at our desks answering emails. If you have a quick question that requires nothing more than a quick response, you may get that, but if there is anything that requires a deeper, longer response, you’ll probably have to wait until we have the time to give you a proper response.

Ideally, if you write to your vendor between Monday-Wednesday it should not take more than 24 hours to get back to you (unless you see an auto-response telling you differently). If we’re not in wedding season, you can count on that 24 hours on Thursdays and Fridays as well. As much as every vendor would love to get back to you on the weekends, we have families and friends we need to spend time with too.

But with that being said, there are times to pick up on the warning sign that your vendor might be MIA: 
  • You used to hear back from them almost immediately, but now you go weeks without a response.
  • You’ve sent a deposit and signed a contract, which they have accepted, but now they aren’t replying to you or doing any of the work they promised to have done.
  • They don’t apologize for not getting back to you or tell you your concerns aren’t valid after weeks of no response time.
Basically, don’t write your vendor off because of a slower response time. If they get back to you within a week, even just to touch base to let you know they are working away, and they apologize about the slow response time, you know they are happy to be your vendor and you should have no concerns.
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